Refund policy

At ARMOL STORE, customer satisfaction is our top priority. We aim to provide high-quality fashion products and a smooth shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is designed to make the process simple, fair, and transparent.


By placing an order with ARMOL STORE, you agree to the terms outlined in this policy.


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🔁 Return Policy (30 Days Return Window)


We offer a 30-day return policy from the date you receive your order.


Customers may request a return only under the following conditions:


✅ Eligible Return Reasons:


  • Product received is damaged or broken (due to our fault or shipping handling)
  • Wrong item delivered (different from what was ordered)
  • Manufacturing defect or quality issue
  • Parcel received in fragile or unusable condition due to our mistake


❌ Not Eligible for Return:


  • Change of mind after receiving the product
  • Incorrect size selection by customer (unless sizing issue is from our side)
  • Normal wear and tear after use
  • Product damage caused by customer misuse


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📦 Condition for Returns:


To be eligible for a return:


  • Item must be unused and in original condition
  • Must be returned with original packaging
  • Proof of issue (photos/videos) may be required
  • Return request must be made within 30 days of delivery


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💰 Refund Policy (14 Days Refund Window)


We offer a 14-day refund policy once your return request is approved.


💳 Refund Conditions:


  • Refunds are only issued after inspection of returned item
  • If approved, refund will be processed to your original payment method
  • Refund processing time: 5–10 business days


⚠️ Important:


  • Shipping charges are non-refundable
  • Customs or import fees (if any) are non-refundable
  • Refund will only be issued if the issue is verified by our team


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📸 Damaged or Wrong Item Policy


If you receive:


  • Damaged product
  • Broken item
  • Wrong product


You must contact us within 48 hours of delivery with:


  • Order number
  • Clear photos or video of the issue


Once verified, we will offer:


  • Replacement (free) OR
  • Full refund OR
  • Store credit (customer choice where applicable)


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🚚 Return Shipping


  • If the issue is due to our mistake, ARMOL STORE will cover return shipping cost
  • If return is requested under approved conditions, we will guide you on return process
  • Unauthorized returns may not be accepted


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📞 Contact Information


If you need help with returns or refunds, contact us:


📧 Email: armolstoreofficial@gmail.com

Phone: +44 7848 102598

📱 WhatsApp +44 7848 102598

 


📍 Address:

128 City Road

London

EC1V 2NX

United Kingdom


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⚖️ Final Notes


  • ARMOL STORE reserves the right to refuse any return that does not meet policy conditions
  • We aim to handle all customer issues fairly and professionally
  • Policy may be updated at any time without prior notice